j55 app Privacy Policy: How We Handle Your information
This policy explains exactly what data j55 app collects when you use our platform, how that data is used, and what steps you can take to review or update it. Your information — including wallet activity linked to Maya, GrabPay, and InstaPay — is handled under the terms set out below, and access to this platform is available where local law and eligible regions permit.
Account data transparency
Maya, GrabPay, InstaPay context
Your access and correction rights
Philippines-applicable terms
POLICY POSTURE
What This Privacy Policy Covers and Why It Matters
When you open an account with us, certain information is collected to keep your session functional and your account secure. This includes the details you enter during registration, the payment methods you connect — such as Maya, GrabPay, or InstaPay — and activity logs tied to your account wallet. We collect this data to process transactions, verify account ownership, respond to support requests, and keep the platform running as expected for your region. We do not sell your personal information to third parties, and we do not use it for purposes unrelated to your account or our platform obligations. Data shared with payment processors like Maya, GrabPay, and InstaPay is governed by those providers' own terms in addition to ours. If you use InstaPay for a transfer, the record of that transaction appears in your account history, and our system retains a corresponding log for operational and compliance purposes. The retention period for account records depends on applicable local law and the requirements tied to your region. We review our data practices periodically, and any material updates to this policy will be communicated through your account dashboard. Continued use of the platform after a policy update signals your acknowledgment of the revised terms. Availability of this platform and its data practices depend on local law and the eligible region you are accessing from.
Maya
Transactions processed through Maya are logged in your account wallet history. Maya's own data terms apply to information handled on their side of the payment rail.
GrabPay
GrabPay payment records appear in your transaction log. We retain these records as required for account verification and to support any disputes you raise with our team.
InstaPay
InstaPay transfers generate a reference entry in your account history. If you need to query a transfer, this entry is the starting point when you contact our support channel.
POLICY COVERAGE MAP
Where This Policy Applies and What It Does Not Cover
Not every interaction you have online falls under this policy. Understanding the boundary helps you know where your data sits and who is responsible for it. This policy covers the information we collect directly — through your account, your session activity, and your linked payment methods. It does not extend to third-party services you access independently, even if you reach them through a link on our platform.
Account Access
Information entered during login, registration and account updates is covered by this policy. That includes the email address, contact details and wallet preferences you save in your account settings.
Transactions
Payment activity processed through Maya, GrabPay or InstaPay generates records that fall within this policy's scope. The payment provider's own terms govern data on their side of the transaction.
Site Content
Your interaction with content on our platform — session logs, game activity entries and pages visited — is captured in account-level data that this policy addresses directly.
Third-Party Services
Links or integrations that take you off our platform are outside this policy's scope. Those services operate under their own privacy terms, and we do not control or accept responsibility for their data practices.
YOUR PRIVACY RIGHTS
Practical Steps to Review, Correct or Question Your Data
You have several concrete actions available to you under this policy. If you want to see what information we hold on your account, the starting point is your account dashboard — log in and check the profile and history sections for the data stored against your account. If any detail is incorrect, such as a contact number or linked wallet label, you can update it directly in account settings or raise a correction request through our support channel. For questions about how a specific data item is used — for example, why a particular InstaPay transaction log is retained — you can submit a query to our support team and we will explain the operational reason. Requests to remove data are assessed case by case and depend on whether the record is required for compliance with local law or for resolving an active account matter. We aim to respond to all data requests within a reasonable period, and we will confirm receipt of your request through the same channel you used to send it.
Review Your Records
Log into your account and open the transaction history or profile section. The data we hold on your account is visible there, including payment method records tied to Maya, GrabPay or InstaPay.
Correct Account Details
Account details such as your contact information can be updated in your profile settings. For fields you cannot edit directly, submit a correction request through our support channel with the specific detail to be changed.
Raise a Data Question
If you are unsure why a particular record exists — such as a retained transaction log or a stored session entry — contact our support team. We will explain what that record is used for and how long it is kept.
Request Data Removal
Submit a removal request through our support channel. We will assess it against our retention obligations under applicable local law and confirm the outcome through your registered contact details.
POLICY CONTACT PATHS
How to Reach Us About This Privacy Policy
If you have a question about this policy, want to raise a data concern, or need to confirm how a specific record is handled, there are clear contact routes available. Use the channel that suits your situation — all three paths lead to the same policy team.
Live Chat
Open the chat icon from any page on the platform while logged in. Our support team can answer policy questions, confirm what data is held on your account, and escalate removal requests on your behalf.
Email Support
Send a written query to our support email address listed in the Contact section of your account dashboard. Email is the recommended path for formal data correction or removal requests, as it creates a written record for both sides.
Account Help Centre
The Help Centre, accessible after login, contains policy-specific articles including how to export your account data summary and what to include in a data correction request. Check there first before submitting a new query.
DATA HANDLING STANDARDS
How j55 app Manages Data, Cookies and Account Security
Our approach to your data is built around what your account actually needs to function, not broader data collection. Here is how each core area works in practice.
Cookies and Session Data
We use cookies to keep your session active and to remember account preferences across visits. You can manage cookie settings through your browser. Disabling non-essential cookies does not affect your ability to log in or access your account wallet.
Account Security Practices
Access to your account data is restricted to authenticated sessions. We apply standard security measures to account storage and transmission. If you suspect unauthorised access, use the account security options in your profile settings or contact our support team immediately.
Retention and Deletion
Account records, including payment logs from Maya, GrabPay and InstaPay transactions, are kept for the period required by applicable local law and our operational obligations. Records no longer needed after account closure are removed according to our internal retention schedule.
Policy Change Notifications
When this policy is updated in a material way, we post the revised version and note the change in your account dashboard. Reviewing the dashboard after login is the direct way to confirm the current policy version that applies to your account.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions our support team receives most often about how we handle account data, what rights you have, and how to act on them.
What personal information does j55 app collect when I register?
We collect the details you enter during registration — typically an email address, contact number and any wallet information you connect, such as Maya or GrabPay. Session and login activity is also logged at the account level to support security and account access continuity.
Are my GrabPay or InstaPay transaction records stored, and for how long?
Yes. Payment records from GrabPay, InstaPay and Maya appear in your transaction history and are retained in our system for the period required by applicable local law. The specific retention period depends on your region and the nature of the transaction record.
Can I see all the data held on my account?
Your account dashboard shows profile details, transaction history and session records after you log in. If you need a more complete summary of your stored data, submit a data access request through our support channel — email is the recommended path for this type of request.
How do I correct an error in my information?
For fields editable in your profile settings, you can update them directly after logging in. For details you cannot change yourself — such as the registered email address — contact our support team through live chat or email with the correction you need and we will process it.
Does j55 app share my data with third parties?
We do not sell your personal data. Information is shared only with payment processors like Maya, GrabPay and InstaPay to complete transactions, and with service providers strictly necessary for operating the platform. Each of those providers operates under their own data terms in addition to ours.
How do I request that my account data be removed?
Send a removal request through our email support channel or via live chat. We assess each request individually — some records must be retained under local law or to resolve an open account matter. We will confirm the outcome and timeline through your registered contact details after reviewing your request.
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